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FAQ

Is this a private transfer?

Yes. Cancun BnB transfers provides only private transportation. You will not share with anyone else but your family or group.

How will I find you at the airport?

When you are thru with customs and immigration one of our rep at the airport will be holding a sign with your name on it. Approach to him and he will gladly assist you with the rest.

What happens if my flight is delayed?

Our Company tracks your flight until it lands. So nothing will happen if your flight changes schedules. It is very important though that you let us know if you CHANGE flights.

What type of vehicles are used for transfers?

We use VANs. Usually Toyota HIACE or VW Transporter. Greeter at the airport will conveniently take you to the designated vehicle for you at your arrival at the airport.

What happens if my flight is very late at night or very early in the morning?

We work 24/7 365 days a year. So that should not be a concern.

Can we bring as much luggage as we want or are there limits for it?

Our largest vehicle, Toyota Hiace, can fit up to 10 passengers with one luggage and one carry-on per person. After this amount of luggage you can book another vehicle or divide your group in two and use the two vehicles.

Can we book one way transfer or roundtrip transfer as well? (return trip)

You can book a one way transfer if that is what you only need. But if you travel back the we suggest a return transfer so you can take advantage of the return transfer price.

If we travel in a group is the price same or discounted?

Please contact us so we can analyze the request.

Are your drivers experienced and licensed

Our drivers take courses and they all have experience and have their own federal licenses.

We are traveling with our baby or babies. Do we pay for them also?

All travelers are considered as passengers due to insurance policies.

Do you provide carseats or should we bring our own?

We provide carseat. You just have to request it on your reservation observations space.

We are traveling to Cozumel Island. Do you take us there?

We can provide transfer to ferry Dock at Playa del Carmen where you will have to take the Ferry boat to Cozumel Island. The price of the ticket for the ferry boat is not included in the transfer fee.

If we are traveling from Cozumel Island to the airport where do we get picked up?

You must take the ferry boat from Cozumel Island to Ferry dock at Playa del Carmen where we will be waiting for you at a designated spot.

If we are traveling to a condo and I cannot find it on your list what should we do?

Use the word “condo” on the list and choose the condo of the location you will be staying at. If by any chance you are not able to find your condo please contact us and we will solve it immediately.

How do we pay?

You can pay with cash on arrival. Currency USD. Or you can pay with credit card through PayPal. You do not need to have a PayPal account. It is very easy. If you experience any difficulty do not hesitate to contact us and we will solve it immediately for you.

On our way to our condo could we stop for groceries?

Yes we can. There is an extra fee for this stop of $30 usd per hour. So you may consider it.